Differences

This shows you the differences between two versions of the page.

--- en:info [2019/01/28 11:51]
heikala
+++ en:info [2023/02/04 18:49] (current)
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 === Info channels and forums ===
-The tenant committee informs about current events and activities for tenants through multiple channels in addition to this website:
+The tenant committee informs about current events and activities for tenants through multiple channels in addition to this website at noticeboards in each house lobby, <del>[[http://www.fb.com/groups/ttornit|on the Facebook group for tenants]]</del> and on [[en:discord:discord|the discord]] also on [[en:irc:irc| IRCnet channels]] #Tekniikantornit and #Tieteentornit
-  * noticeboards in each house lobby
-  * [[http://www.fb.com/groups/ttornit|Facebook group for tenants]]
-  * IRCNet channels #Tekniikantornit and #Tieteentornit
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 === Internet connection ===
-TOAS provides free of charge Telia [[https://www.telia.fi/kauppa/kodin-netti/tee-nopeustesti|100/100 Mbit/s]] Ethernet connection. Tenants must have their own network cable & router for tenants own WIFI. The tenant committee recommends devices that support [[https://www.dd-wrt.com|DD-WRT]]. All apartments have two RJ45 wall sockets, one is intended for landline (telephone). The right socket for Internet connection can be found by trying.
+TOAS provides free of charge Telia 200/200 Mbit/s ethernet connection. Tenants must have their own ethernet cable. All apartments have two RJ45 wall sockets, the right socket for Internet connection can be found by trying.
-\\
+You can [[https://www.telia.fi/asiakastuki/nettiyhteydet/netin-nopeuden-mittaus|test your connection speed]] at Telia website (in Finnish only). Please note that your hardware and ethernet cable must both support 1 Gbit/s transfer rate for connections exceeding 100 Mbit/s.
-Using the Internet requires a registration to the service provider Telia. Tenants can register online with [[https://en.wikipedia.org/wiki/TUPAS|TUPAS (digital authentication method)]] or call Telia customer service. **When moving out, the tenant must terminate the Internet connection by calling to the same number.** More info [[https://toas.fi/en/your-tenancy/internet-connection/|here]].
+For a wireless connection, tenants must have their own WIFI router. **Important:** Always encrypt your wireless connection, so someone else can't use your WIFI without permission!
+\\ Tenant Committee recommends devices that can be equipped with a versatile [[https://www.dd-wrt.com|DD-WRT]] firmware. These open source firmwares get security updates more frequently and are often more efficient than routers' original stock firmware.
+Using the Internet requires a registration to the service provider Telia. Tenants can register online with Finnish digital authentication method [[https://en.wikipedia.org/wiki/TUPAS|TUPAS]] or call Telia customer service (see contact info below). Tenants are responsible for their online activities — when moving out, remember to **terminate your Internet connection!** More [[https://toas.fi/en/your-tenancy/moving-out/|info at TOAS website]].
 \\
-Telia customer service: **0800 133133** (free of charge)
+[[https://www.telia.fi/english/contact|Telia customer service]] chat is open 24/7 (requires logging in).
-\\ General problems with the connection and fault reports: Telia customer service **0200 11611** (local network charge/mobile call charge).
-\\ Connection faults or disturbances: Telia's technical customer service **0206 90101** (local network charge/mobile call charge).
+Telia's free of charge customer service number **0800 133133** is open Mon–Fri 8am-8pm, Sat 9am-4:30pm.
+\\ Dedicated number for service registration & termination **0200 11611** (local network charge/mobile call charge) is open Mon–Fri 8am-6pm, Sat 9am-4:30pm.
+\\ Report connection faults or disturbances to Telia's technical customer service number **0206 90101** (local network charge/mobile call charge), open 24/7.
+See [[https://www.telia.fi/asiakastuki/kiintean-verkon-hairiokartta|network disturbance map]] (in Finnish) if there is a disturbance in your area.
 \\
 === Telia Cable-TV ===
 TOAS apartments have Cable-TV ([[https://fi.wikipedia.org/wiki/Kaapelitelevisio|DVB-C]]). All apartments have two coaxial wall outlets for TV and radio signals: male connector is for television antenna cable. List of [[https://www.telia.fi/asiakastuki/tv-ja-viihde/telia-kaapeli-tv/kanavapaikat-tv|available TV channels]] (in Finnish) and more information is available at [[https://www.telia.fi/asiakastuki/tv-ja-viihde/telia-kaapeli-tv|Telia customer support pages]] (in Finnish). Some channels require Telia TV cable card with monthly subscription: read more about [[https://www.telia.fi/kauppa/tv-ja-viihde/kanavakartat|Cable TV programme services]].
+Nb! On August 31, 2021, the HD versions of free-to-air channels switched to channel numbers 1-20 in the cable television network. The SD channels can be found from channel number 21 onwards. Due to the change, TVs may require channel setup/tuning or factory reset.
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 === Information for new tenants moving in ===
-TOAS provides a leaflet of information for new tenants: <del> [[https://toas.fi/wp-content/uploads/2016/05/TOAS_470_location_information_EN.pdf|Tekniikantornit]] </del> and {{:toas_475_muuttotiedote_fi.pdf|Tieteentorneille}} (in Finnish).
+TOAS provides a leaflet of information for new tenants: <del> [[https://toas.fi/wp-content/uploads/2016/05/TOAS_470_location_information_EN.pdf|Tekniikantornit]] </del> and {{:toas_475_muuttotiedote_fi.pdf|Tieteentornit}} (in Finnish).
 == Installing own washing machine & dishwasher ==