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en:info [2018/01/24 09:17] heikala |
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| === Info channels and forums === | === Info channels and forums === | ||
| - | The tenant committee informs about current events and activities for tenants through multiple channels in addition to this website: | + | The tenant committee informs about current events and activities for tenants through multiple channels in addition to this website at noticeboards in each house lobby, <del>[[http://www.fb.com/groups/ttornit|on the Facebook group for tenants]]</del> and on [[en:discord:discord|the discord]] also on [[en:irc:irc| IRCnet channels]] #Tekniikantornit and #Tieteentornit |
| - | * noticeboards in each house lobby | + | |
| - | * [[http://www.fb.com/groups/ttornit|Facebook group for tenants]] | + | |
| - | * IRCNet channels #Tekniikantornit and #Tieteentornit | + | |
| \\ | \\ | ||
| === Internet connection === | === Internet connection === | ||
| - | TOAS provides free of charge Telia [[https://www.telia.fi/kauppa/kodin-netti/tee-nopeustesti|100/100 Mbit/s]] Ethernet connection. Tenants must have their own network cable & router for tenants own WIFI. The tenant committee recommends devices that support [[https://www.dd-wrt.com|DD-WRT]]. All apartments have two RJ45 wall sockets, one is intended for landline (telephone). The right socket for Internet connection can be found by trying. | + | TOAS provides free of charge Telia 200/200 Mbit/s ethernet connection. Tenants must have their own ethernet cable. All apartments have two RJ45 wall sockets, the right socket for Internet connection can be found by trying. |
| - | \\ | + | You can [[https://www.telia.fi/asiakastuki/nettiyhteydet/netin-nopeuden-mittaus|test your connection speed]] at Telia website (in Finnish only). Please note that your hardware and ethernet cable must both support 1 Gbit/s transfer rate for connections exceeding 100 Mbit/s. |
| - | Using the Internet requires a registration to the service provider Telia. Tenants can register online with [[https://en.wikipedia.org/wiki/TUPAS|TUPAS (digital authentication method)]] or call Telia customer service. **When moving out, the tenant must terminate the Internet connection by calling to the same number.** More info [[https://toas.fi/en/your-tenancy/internet-connection/|here]]. | + | |
| + | For a wireless connection, tenants must have their own WIFI router. **Important:** Always encrypt your wireless connection, so someone else can't use your WIFI without permission! | ||
| + | \\ Tenant Committee recommends devices that can be equipped with a versatile [[https://www.dd-wrt.com|DD-WRT]] firmware. These open source firmwares get security updates more frequently and are often more efficient than routers' original stock firmware. | ||
| + | |||
| + | Using the Internet requires a registration to the service provider Telia. Tenants can register online with Finnish digital authentication method [[https://en.wikipedia.org/wiki/TUPAS|TUPAS]] or call Telia customer service (see contact info below). Tenants are responsible for their online activities — when moving out, remember to **terminate your Internet connection!** More [[https://toas.fi/en/your-tenancy/moving-out/|info at TOAS website]]. | ||
| \\ | \\ | ||
| - | Telia customer service: **0800 133133** (free of charge) | + | [[https://www.telia.fi/english/contact|Telia customer service]] chat is open 24/7 (requires logging in). |
| - | \\ General problems with the connection and fault reports: Telia customer service **0200 11611** (local network charge/mobile call charge). | + | |
| - | \\ Connection faults or disturbances: Telia's technical customer service **0206 90101** (local network charge/mobile call charge). | + | Telia's free of charge customer service number **0800 133133** is open Mon–Fri 8am-8pm, Sat 9am-4:30pm. |
| + | \\ Dedicated number for service registration & termination **0200 11611** (local network charge/mobile call charge) is open Mon–Fri 8am-6pm, Sat 9am-4:30pm. | ||
| + | \\ Report connection faults or disturbances to Telia's technical customer service number **0206 90101** (local network charge/mobile call charge), open 24/7. | ||
| + | |||
| + | See [[https://www.telia.fi/asiakastuki/kiintean-verkon-hairiokartta|network disturbance map]] (in Finnish) if there is a disturbance in your area. | ||
| \\ | \\ | ||
| === Telia Cable-TV === | === Telia Cable-TV === | ||
| - | Toas apartments have Cable-TV ([[https://fi.wikipedia.org/wiki/Kaapelitelevisio|DVB-C]]). All apartments have two coaxial wall outlets for TV and radio signals: male connector is for television antenna cable. List of [[https://www.telia.fi/asiakastuki/tv-ja-viihde/telia-tv-kaapelissa/kanavapaikat-kaapelitv|available TV channels]] and more information is available at [[https://www.telia.fi/asiakastuki/tv-ja-viihde/telia-tv-kaapelissa|Telia customer support pages]] (in Finnish). Some channels require Telia TV cable card with monthly subscription: read more about [[https://www.telia.fi/kauppa/tv-ja-viihde/kanavakartat|Cable TV programme services]]. | + | TOAS apartments have Cable-TV ([[https://fi.wikipedia.org/wiki/Kaapelitelevisio|DVB-C]]). All apartments have two coaxial wall outlets for TV and radio signals: male connector is for television antenna cable. List of [[https://www.telia.fi/asiakastuki/tv-ja-viihde/telia-kaapeli-tv/kanavapaikat-tv|available TV channels]] (in Finnish) and more information is available at [[https://www.telia.fi/asiakastuki/tv-ja-viihde/telia-kaapeli-tv|Telia customer support pages]] (in Finnish). Some channels require Telia TV cable card with monthly subscription: read more about [[https://www.telia.fi/kauppa/tv-ja-viihde/kanavakartat|Cable TV programme services]]. |
| + | |||
| + | Nb! On August 31, 2021, the HD versions of free-to-air channels switched to channel numbers 1-20 in the cable television network. The SD channels can be found from channel number 21 onwards. Due to the change, TVs may require channel setup/tuning or factory reset. | ||
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| Every apartment has own small storage cage in basement. Each shared apartment has one common storage cage. In Tekniikantornit ABC tenants must have their own padlock. Tekniikantornit DEF and Tieteentornit storage cages have padlocks that open with the apartment key. | Every apartment has own small storage cage in basement. Each shared apartment has one common storage cage. In Tekniikantornit ABC tenants must have their own padlock. Tekniikantornit DEF and Tieteentornit storage cages have padlocks that open with the apartment key. | ||
| - | It is not recommended to keep valuable items in the storage cages in order to avoid burglary and theft. | + | It is not recommended to keep valuable items in the storage cages in order to avoid [[huolto#tips_to_prevent_theft_and_vandalism|burglary and theft]]. |
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| === Information for new tenants moving in === | === Information for new tenants moving in === | ||
| - | TOAS provides a leaflet of information for new tenants: [[https://toas.fi/wp-content/uploads/2016/05/TOAS_470_location_information_EN.pdf|Tekniikantornit]] and [[https://toas.fi/wp-content/uploads/2016/05/TOAS_475_location_information_EN.pdf|Tieteentornit]]. | + | TOAS provides a leaflet of information for new tenants: <del> [[https://toas.fi/wp-content/uploads/2016/05/TOAS_470_location_information_EN.pdf|Tekniikantornit]] </del> and {{:toas_475_muuttotiedote_fi.pdf|Tieteentornit}} (in Finnish). |
| == Installing own washing machine & dishwasher == | == Installing own washing machine & dishwasher == | ||
| In Tekniikantornit it is possible to install a small 45cm dishwasher to kitchen cabinet, Tieteentornit kitchen cabinets have room for a normal-sized 60cm dishwasher. Bathroom has water couplings for a washing machine. It is recommended that tenants hire a professional plumber to install appliances and save all receipts, because residents are responsible of any damages caused by improper installation procedures. | In Tekniikantornit it is possible to install a small 45cm dishwasher to kitchen cabinet, Tieteentornit kitchen cabinets have room for a normal-sized 60cm dishwasher. Bathroom has water couplings for a washing machine. It is recommended that tenants hire a professional plumber to install appliances and save all receipts, because residents are responsible of any damages caused by improper installation procedures. | ||
| - | **Always use plastic water safety tray under your dishwasher to prevent slow leaking damage!** TOAS also recommends tenants to take out [[https://toas.fi/wp-content/uploads/2017/03/Home_insurance.pdf|home insurance]]. | + | **Always use plastic water safety tray under your dishwasher to prevent slow leaking damage!** TOAS also recommends tenants to take out {{::home_insurance.pdf|home insurance}}. |
| == Picture hooks and other wall mounts == | == Picture hooks and other wall mounts == | ||
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| \\ | \\ | ||
| === General information on living at TOAS === | === General information on living at TOAS === | ||
| - | [[https://toas.fi/en/your-tenancy/good-to-know-general-information-on-living-at-toas/|General information]] on living at TOAS. | + | TOAS offered [[https://web.archive.org/web/20170806234650/https://toas.fi/en/your-tenancy/good-to-know-general-information-on-living-at-toas/|General information on living at TOAS]] at their old website. Please notice that the old, archived information is not updated anymore! |