Differences

This shows you the differences between two versions of the page.

--- en:info [2019/12/14 15:58]
fireflower
+++ en:info [2025/12/10 17:27] (current)
heikala
@@ Line 1: / Line 1: @@
 === Info channels and forums ===
-The tenant committee informs about current events and activities for tenants through multiple channels in addition to this website at noticeboards in each house lobby, [[http://www.fb.com/groups/ttornit|on the Facebook group for tenants]] and on [[en:discord:discord|the discord]] also on [[en:irc:irc| IRCnet channels]] #Tekniikantornit and #Tieteentornit
+The tenant committee informs about current events and activities for tenants through multiple channels in addition to this website at noticeboards in each house lobby, [[http://telegram.ttornit.info|Telegram]] and on [[en:discord:discord|the discord]] <del>also on [[en:irc:irc| IRCnet channels]] #Tekniikantornit and #Tieteentornit</del>
 \\
 === Internet connection ===
-TOAS provides free of charge Telia [[https://www.telia.fi/kauppa/kodin-netti/tee-nopeustesti|100/100 Mbit/s]] (( Click the link to test your connection speed )) ethernet connection. Tenants must have their own ethernet cable. All apartments have two RJ45 wall sockets, the right socket for Internet connection can be found by trying.
+TOAS provides free of charge Telia 200/200 Mbit/s broadband connection. Tenants must have their own ethernet cable. All apartments have two RJ45 wall sockets, the right socket for Internet connection can be found by trying.
+The connection is open and ready to use in the apartment as soon as you move in. **Starting from July 1, 2025, separate registration is no longer required and the connection doesn’t need to be terminated when moving out.**
+As a tenant, you are responsible for your own network communications. See also TOAS broadband [[https://toas.fi/wp-content/uploads/2025/07/TOAS-broadband-instructions-2025.pdf|Instructions/Terms of Use]].
 For a wireless connection, tenants must have their own WIFI router. **Important:** Always encrypt your wireless connection, so someone else can't use your WIFI without permission!
-\\ Tenant Committee recommends devices that can be equipped with a versatile [[https://www.dd-wrt.com|DD-WRT]] or more straightforward [[https://advancedtomato.com/|Tomato]] firmware. These open source firmwares get security updates more frequently and are often more efficient than routers' original stock firmware.
-Using the Internet requires a registration to the service provider Telia. Tenants can register online with Finnish digital authentication method [[https://en.wikipedia.org/wiki/TUPAS|TUPAS]] or call Telia customer service (see contact info below). Tenants are responsible for their online activities — when moving out, remember to **terminate your Internet connection!** More [[https://toas.fi/en/your-tenancy/moving-out/|info at TOAS website]].
+If you have problems with the connection, contact Telia customer service **0200 11611** (mobile call charge/local network charge), Mon - Fri 9 AM - 8 PM, Sat 10 AM - 4 PM. Telia  [[https://www.telia.fi/asiakastuki/yhteystiedot/palvelunumeroiden-vastausajat|queue statistics]] (in Finnish only).
-\\
+Telia [[https://www.telia.fi/english/contact| customer service chat]] is open 24/7 (requires logging in).
-[[https://www.telia.fi/english/contact|Telia customer service]] chat is open 24/7 (requires logging in).
-Telia's free of charge customer service number **0800 133133** is open Mon–Fri 8am-8pm, Sat 9am-4:30pm.
+See [[https://www.telia.fi/asiakastuki/kiintean-verkon-hairiokartta|network disruption map]] (in Finnish only) if there are outages in your area.
-\\ Dedicated number for service registration & termination **0200 11611** (local network charge/mobile call charge) is open Mon–Fri 8am-6pm, Sat 9am-4:30pm.
-\\ Report connection faults or disturbances to Telia's technical customer service number **0206 90101** (local network charge/mobile call charge), open 24/7.
-See [[https://www.telia.fi/asiakastuki/kiintean-verkon-hairiokartta|network disturbance map]] (in Finnish) if there is a disturbance in your area.
+You can [[https://www.telia.fi/asiakastuki/nettiyhteydet/netin-nopeuden-mittaus|test your connection speed]] at Telia website (in Finnish only). Please note that your hardware and ethernet cable must both support 1 Gbit/s transfer rate for connections exceeding 100 Mbit/s.
 \\
 === Telia Cable-TV ===
 TOAS apartments have Cable-TV ([[https://fi.wikipedia.org/wiki/Kaapelitelevisio|DVB-C]]). All apartments have two coaxial wall outlets for TV and radio signals: male connector is for television antenna cable. List of [[https://www.telia.fi/asiakastuki/tv-ja-viihde/telia-kaapeli-tv/kanavapaikat-tv|available TV channels]] (in Finnish) and more information is available at [[https://www.telia.fi/asiakastuki/tv-ja-viihde/telia-kaapeli-tv|Telia customer support pages]] (in Finnish). Some channels require Telia TV cable card with monthly subscription: read more about [[https://www.telia.fi/kauppa/tv-ja-viihde/kanavakartat|Cable TV programme services]].
+Nb! On August 31, 2021, the HD versions of free-to-air channels switched to channel numbers 1-20 in the cable television network. The SD channels can be found from channel number 21 onwards. Due to the change, TVs may require channel setup/tuning or factory reset.
 \\