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en:info [2019/04/29 18:46] heikala |
en:info [2019/12/14 15:58] fireflower |
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| === Info channels and forums === | === Info channels and forums === | ||
| - | The tenant committee informs about current events and activities for tenants through multiple channels in addition to this website: | + | The tenant committee informs about current events and activities for tenants through multiple channels in addition to this website at noticeboards in each house lobby, [[http://www.fb.com/groups/ttornit|on the Facebook group for tenants]] and on [[en:discord:discord|the discord]] also on [[en:irc:irc| IRCnet channels]] #Tekniikantornit and #Tieteentornit |
| - | * noticeboards in each house lobby | + | |
| - | * [[http://www.fb.com/groups/ttornit|Facebook group for tenants]] | + | |
| - | * IRCNet channels #Tekniikantornit and #Tieteentornit | + | |
| \\ | \\ | ||
| === Internet connection === | === Internet connection === | ||
| - | TOAS provides free of charge Telia [[https://www.telia.fi/kauppa/kodin-netti/tee-nopeustesti|100/100 Mbit/s]] Ethernet connection. Tenants must have their own ethernet cable. All apartments have two RJ45 wall sockets, the right socket for Internet connection can be found by trying. | + | TOAS provides free of charge Telia [[https://www.telia.fi/kauppa/kodin-netti/tee-nopeustesti|100/100 Mbit/s]] (( Click the link to test your connection speed )) ethernet connection. Tenants must have their own ethernet cable. All apartments have two RJ45 wall sockets, the right socket for Internet connection can be found by trying. |
| For a wireless connection, tenants must have their own WIFI router. **Important:** Always encrypt your wireless connection, so someone else can't use your WIFI without permission! | For a wireless connection, tenants must have their own WIFI router. **Important:** Always encrypt your wireless connection, so someone else can't use your WIFI without permission! | ||
| \\ Tenant Committee recommends devices that can be equipped with a versatile [[https://www.dd-wrt.com|DD-WRT]] or more straightforward [[https://advancedtomato.com/|Tomato]] firmware. These open source firmwares get security updates more frequently and are often more efficient than routers' original stock firmware. | \\ Tenant Committee recommends devices that can be equipped with a versatile [[https://www.dd-wrt.com|DD-WRT]] or more straightforward [[https://advancedtomato.com/|Tomato]] firmware. These open source firmwares get security updates more frequently and are often more efficient than routers' original stock firmware. | ||
| - | Using the Internet requires a registration to the service provider Telia. Tenants can register online with [[https://en.wikipedia.org/wiki/TUPAS|TUPAS (digital authentication method)]] or contact Telia customer service (see contact info below). Tenants are responsible for their online activities — when moving out, remember to **terminate your Internet connection!** More [[https://toas.fi/en/your-tenancy/moving-out/|info at TOAS website]]. | + | Using the Internet requires a registration to the service provider Telia. Tenants can register online with Finnish digital authentication method [[https://en.wikipedia.org/wiki/TUPAS|TUPAS]] or call Telia customer service (see contact info below). Tenants are responsible for their online activities — when moving out, remember to **terminate your Internet connection!** More [[https://toas.fi/en/your-tenancy/moving-out/|info at TOAS website]]. |
| \\ | \\ | ||
| - | [[https://www.telia.fi/english/contact|Telia customer service]] chat is open 24/7. | + | [[https://www.telia.fi/english/contact|Telia customer service]] chat is open 24/7 (requires logging in). |
| - | Telia customer service: **0800 133133** (free of charge), Mon–Fri 8am-8pm, Sat 9am-4:30pm. | + | Telia's free of charge customer service number **0800 133133** is open Mon–Fri 8am-8pm, Sat 9am-4:30pm. |
| - | \\ General problems with the connection and fault reports: Telia customer service **0200 11611** (local network charge/mobile call charge), Mon–Fri 8am-6pm, Sat 9am-4:30pm. | + | \\ Dedicated number for service registration & termination **0200 11611** (local network charge/mobile call charge) is open Mon–Fri 8am-6pm, Sat 9am-4:30pm. |
| - | \\ Connection faults or disturbances: Telia's technical customer service **0206 90101** (local network charge/mobile call charge) is open 24/7. | + | \\ Report connection faults or disturbances to Telia's technical customer service number **0206 90101** (local network charge/mobile call charge), open 24/7. |
| - | See [[https://www.telia.fi/asiakastuki/kiintean-verkon-hairiokartta|network disturbance map]] (in Finnish only) if there is a disturbance in your area. | + | See [[https://www.telia.fi/asiakastuki/kiintean-verkon-hairiokartta|network disturbance map]] (in Finnish) if there is a disturbance in your area. |
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