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en:huolto [2019/06/06 06:07] heikala |
en:huolto [2023/02/02 11:18] (current) heikala |
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| [[https://toas.fi/en/contact-us/contact-information/|TOAS Property maintenance department]] (//isannointi(at)toas.fi//) handles all TOAS real estate. It focuses in general management of the properties & handles e. g. tenants requests for drilling holes into walls. | [[https://toas.fi/en/contact-us/contact-information/|TOAS Property maintenance department]] (//isannointi(at)toas.fi//) handles all TOAS real estate. It focuses in general management of the properties & handles e. g. tenants requests for drilling holes into walls. | ||
| - | Maintanance company [[http://www.hhkp.fi/|HH-kiinteistöpalvelut]] performs typical property maintenance tasks (final inspections, responses to fault reports) and takes care of yard areas, hallways and common areas. Hallways are cleaned weekly. | + | Maintanance company [[https://www.kotikatu.fi/|Kotikatu kiinteistöpalvelut]] performs typical property maintenance tasks (final inspections, responses to fault reports) and takes care of yard areas, hallways and common areas. Hallways are cleaned weekly. |
| Elevator maintenance is outsourced to [[https://www.kone.fi/|KONE Hissit Oy]]. Elevator maintenance service number (open 24 h): **0800 150 63**. | Elevator maintenance is outsourced to [[https://www.kone.fi/|KONE Hissit Oy]]. Elevator maintenance service number (open 24 h): **0800 150 63**. | ||
| - | [[http://pirkanmaan-jatehuolto.fi/English/Waste_sorting|Tampere Regional Solid Waste Management Ltd.]] takes care of waste management. | + | [[https://pjhoy.fi/en/|Tampere Regional Solid Waste Management Ltd.]] takes care of waste management. |
| \\ | \\ | ||
| === Problems in the apartment === | === Problems in the apartment === | ||
| - | Tenants are obliged to report all faults and malfunctions in the apartment or in the common areas. If you discover any fault, you must report it to TOAS without delay via [[http://www.tampuuri.fi/asiakkaat/toas/vikailmoitus/default.aspx?lang=en|fault report form]]. | + | Tenants are obliged to report all faults and malfunctions in the apartment or in the common areas. If you discover any fault, you must report it to TOAS without delay via [[https://vikailmoitus.tampuuri.fi/toas/vikailmoitus/default.aspx?lang=en|fault report form]]. |
| - | In urgent matters such as water damages or vandalism, you must call the maintenance company's service number (open 24 h): **010 3950 395**. | + | In urgent matters such as water damages or vandalism, you must call the maintenance company's service number: **010 270 8888**. **Notice:** The service number call costs 0,084 €/call + 0,167 €/min. |
| - | In case of fire or other emergency, you must call **112**. Instructions on [[http://www.112.fi/download/33220_Hake_112esittely_englanti.pdf?889f0aea93b4d088|how to use emergency number 112 in Finland]]. | + | In case of fire or other emergency, you must call **112**. Instructions on [[https://112.fi/en/erc-number|how to use emergency number 112 in Finland]]. |
| \\ | \\ | ||
| === Door lockout service & spare keys === | === Door lockout service & spare keys === | ||
| - | Locked out? Contact maintenance company's service number (open 24 h): **010 3950 395**. The lockout service charges for opening the door (by bill or in exact cash): | + | Locked out? Contact maintenance company's service number is open on weekdays 7-16 o'clock: **010 270 8787** and 16-7 and during weekends call **010 270 8888** The lockout service charges for opening the door (by bill or by credit/debit card at the door): |
| - | * **50€** Mon-Fri 8—16 hrs | + | * **Free of charge** Mon-Fri 7—16 hrs |
| - | * **70€** at other times | + | * **60€** at other times |
| + | * [[https://www.kotikatu.fi/kiinteistohuolto/pirkanmaa/hervanta/|Correct prices if the prices have changed.]] | ||
| + | |||
| + | **Notice:** The service number call costs 0,084 €/call + 0,167 €/min. | ||
| Tenants may borrow a spare key at TOAS office during [[https://toas.fi/en/contact-us/opening-hours/|opening hours]]. (ID card required.) The key must be returned the same day before the office closes. | Tenants may borrow a spare key at TOAS office during [[https://toas.fi/en/contact-us/opening-hours/|opening hours]]. (ID card required.) The key must be returned the same day before the office closes. | ||
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| === Tips to prevent theft and vandalism === | === Tips to prevent theft and vandalism === | ||
| - | Sadly, theft and vandalism can happen in the TTornit neighborhood. Please protect your property and stay alert – if you detect vandalism or witness a theft, call **112**. Instructions on [[http://www.112.fi/download/33220_Hake_112esittely_englanti.pdf?889f0aea93b4d088|how to use emergency number 112 in Finland]]. | + | Sadly, theft and vandalism can happen in the TTornit neighborhood. Please protect your property and stay alert – if you detect vandalism or witness a theft, call **112**. Instructions on [[https://112.fi/en/erc-number|how to use emergency number 112 in Finland]]. |
| If your bike is new and made of valuable parts, keep it locked indoors. Lock the frame of the bike to a bike rack. It is recommended to store expensive sports bikes in your own home rather than the bike storages. | If your bike is new and made of valuable parts, keep it locked indoors. Lock the frame of the bike to a bike rack. It is recommended to store expensive sports bikes in your own home rather than the bike storages. | ||
| - | \\ TOAS offers some [[https://toas.fi/ajankohtaista/missa-mun-pyara-on/|bike theft prevention tips]] (in Finnish). | + | \\ TOAS offers some [[https://toas.fi/en/ajankohtaista/wheres-my-bike/|bike theft prevention tips]]. |
| Make your vehicle less attractive to car thieves: Avoid leaving valuables inside your car where passersby can see them. If your car stereos have detachable front panel, remove it when parking. Use a sturdy steering wheel lock. Car alarms are useful only if you can hear the alarm siren inside your apartment – otherwise they mostly annoy your neighbors. | Make your vehicle less attractive to car thieves: Avoid leaving valuables inside your car where passersby can see them. If your car stereos have detachable front panel, remove it when parking. Use a sturdy steering wheel lock. Car alarms are useful only if you can hear the alarm siren inside your apartment – otherwise they mostly annoy your neighbors. | ||